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Privacy Policy

Introduction

Intelligentle Healing (ABN 35 216 288 298, “we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

Personal information you provide

When you book a session or contact us, we may collect your name, email address, and phone number.

Health information

Any health-related information you share during sessions or via intake forms is collected to provide kinesiology services. This information is handled with the highest level of confidentiality.

Website data

When you browse our website we collect technical data through cookies and similar technologies: your IP address, approximate location, browser and device type, the pages you visit, and how you interact with them (clicks, scrolling, and navigation). This helps us understand how the site is used and where it can be improved. The specific tools are listed under Cookies, Analytics & Advertising below.

How We Use Your Information

  • To provide kinesiology services and communicate about appointments
  • To respond to your enquiries
  • To send service-related communications, where you have provided consent
  • To improve our website and services

Cookies, Analytics & Advertising

We use cookies and similar technologies to measure how our website is used and, where you have come from an advertisement, to measure and improve that advertising. We do not show a cookie banner; you can control or remove cookies at any time through your browser settings (see Managing Cookies below). The tools we use are:

  • Google Analytics 4 (Google LLC): measures site traffic and usage. Uses cookies and records an approximate location based on your IP address.
  • PostHog: product analytics that helps us understand the path visitors take through the site. May record general page interactions (clicks, scrolling, navigation) to show us where the site is confusing. Uses cookies and local storage.
  • Microsoft Clarity (Microsoft Corporation): heatmaps and session recordings of general page interactions, used to improve usability. Uses cookies.
  • Meta Pixel (Meta Platforms, Inc.): measures the performance of our Facebook and Instagram advertising and may be used to show you relevant ads. Uses cookies and may share data with Meta.
  • Ahrefs Web Analytics: privacy-focused traffic analytics that does not use cookies and does not track you across other websites.

These advertising and analytics tools load only on our live website, not on internal preview versions.

Managing Cookies and Opting Out

You can block or delete cookies through your browser settings, which limits all of the tools above. You can also opt out of specific services:

We do not sell your personal information to third parties.

Third-Party Services and Overseas Storage

When you book a session or send us a message, your contact details are handled in our booking and client management system, GoHighLevel (LeadConnector), so we can manage your appointment and respond to you. Our website is hosted by Vercel.

Some of these providers, including Google, Microsoft, Meta, PostHog, GoHighLevel, Ahrefs, and Vercel, store or process information on servers located in the United States and other countries. By using this website you consent to your information being processed overseas. We take reasonable steps to ensure these providers handle your information in a way consistent with the Australian Privacy Principles.

Health Information

Health information you share is used solely to provide kinesiology services and is treated with the utmost confidentiality. We do not share health information with third parties without your explicit consent, except as required by law.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at vildan@intelligentlehealing.com.

Privacy Enquiries

For any privacy-related questions or concerns, please contact us at vildan@intelligentlehealing.com.